Terms & Conditions

Version 2026-07-19c · Last updated July 19, 2026

1. Who we are

LAX Valet is an independent valet parking service operating near Los Angeles International Airport. We are not affiliated with LAX, Los Angeles World Airports, or any airline. By reserving with us, leaving your vehicle in our care, or handing us your keys, you agree to these Terms & Conditions.

2. Your authorization

• You certify that you are the owner of the vehicle, or that you have the owner's authorization to leave it in our care.
• You authorize LAX Valet and its employees to drive, move, transport, park, and store your vehicle as necessary to provide our valet parking services.
• You certify that the information you give us at booking is accurate.

3. Rates and billing

Parking is charged in 24 hour increments beginning when your vehicle is checked in. Each new 24 hour period that begins is billed as a full period. For long stays, parking is capped at a monthly flat rate; when the cap applies it appears on your quote and invoice as "monthly rate".

Loyalty reward. Every 5th completed trip, matched by the phone number on your reservations, automatically receives 20% off parking days. It appears on your confirmation and invoice as "5TH-TRIP". One discount per booking: if another discount applies, the larger single discount is used. Add-ons (fuel, charging, wash) are always billed at cost.

Service	Rate
LAX Curbside Valet	$45 per 24 hours
Office Valet	$39.95 per 24 hours

Additional 24 hour periods continue to be charged until the vehicle is picked up. Your rate is locked when we confirm your reservation.

4. Changes, delays, and cancellation

• You can cancel free of charge up to 12 hours before your drop off time. Just call or text.
• Tell us your flight number and we will watch it. If your flight is delayed, we adjust the pickup at no extra service charge. Extra time in our care still counts toward the per 24 hour rate.
• Please notify us right away of any flight delay, cancellation, or itinerary change. Additional parking charges may apply if your vehicle stays with us beyond your reserved pickup date and time.

5. Your keys and where your car goes

• We only need the vehicle key. Please remove house keys and other keys from the ring.
• Your vehicle is driven only between the airport, our office, and our parking facility, and only by our staff.
• Between trips your vehicle is parked at our secure covered facility. Specific spot assignment is at our discretion and subject to availability.

6. Condition of your vehicle, and checking it at pickup

• We photograph your vehicle when we receive it, and again when we return it. Those photographs, up to twenty per reservation, are the record of how your car looked at each point, and they protect both of us. You can see them yourself on your tracking page. They are kept for 30 days after your reservation ends and are then deleted.
• When your valet hands the car back, your tracking page offers you two buttons: one to confirm the car came back as you left it, and one to say something is not right. Using them is optional and neither one signs away any right you have. We keep a record of which you chose and when, and if you tell us something is wrong that stays on the record even if you later confirm you are satisfied.
• Please walk around your vehicle and check it over before you drive away. This is the moment to raise anything you are not happy with. If you see any damage or anything that looks wrong, point it out to your valet while you are both standing with the car, so we can look at it together, compare it against the intake photo, and sort it out on the spot.
• Once you drive away, we are not responsible for damage reported afterwards. The moment the vehicle leaves our sight we can no longer tell whether something happened in our care, on the road, or in a parking lot somewhere else. Please raise it before you go. Damage first reported after you have left will ordinarily be declined.
• If something could not reasonably have been seen at pickup, tell us in writing within 24 hours and we will still look into it in good faith using our photos and records, though we are not obliged to accept it.
• We are responsible for damage caused by our handling of your vehicle. We are not responsible for pre existing damage or ordinary wear.

7. What we are not responsible for

We are not responsible for mechanical failures, battery failures, flat tires caused by normal wear, electrical issues, fluid leaks, or breakdowns resulting from the vehicle's own condition. We are also not responsible for damage caused by weather or other events outside our control.

8. Personal property

Please remove all cash, electronics, firearms, jewelry, important documents, and other valuables before leaving your vehicle. LAX Valet is not responsible for lost, stolen, or damaged personal property left inside the vehicle. If we spot something valuable in plain view, we may text you a heads up, but the responsibility stays with you.

9. Additional services

• Hand wash: $39.
• EV charging: $50 for $25 of charging, or $75 for $50 of charging. Each includes a $25 service fee. The charge amount you select is the amount we put in; we do not bill you for more than you chose.
• Gas fill up: $45 for $25 of fuel, or $70 for $50 of fuel. Each includes a $20 service fee. The fuel amount you select is the amount we put in; we do not bill you for more than you chose.
• If your tank or battery takes less than the amount you selected, we will tell you and refund the difference in fuel or charge. If it needs more, we will ask you first.
• Any other service you request and we agree to perform is performed at your request, and completion times may vary.
• Additional services are authorized by your booking selections or by text, and are billed at pickup.

10. Payment and release of your vehicle

• Payment in full is required before the vehicle is released.
• A valid government issued photo ID may be required before we release any vehicle.
• We accept the payment methods listed at booking or confirmed by text. We confirm your total by text when we confirm your reservation.

11. Uncollected vehicles

If we cannot reach you for 7 days after your scheduled return date, continued storage is billed at $25 per day. Vehicles left beyond the agreed reservation period without communication may be subject to additional storage charges and handled in accordance with California law, including a lien for unpaid charges after 30 days without contact. We really do not want to do this. Just keep in touch and we will work with you.

12. Limitation of liability

We carry insurance for the operation of this business. To the fullest extent permitted by California law, LAX Valet's liability is limited to direct damages resulting from its negligence, and is limited to the actual documented cost of repairing damage caused by our handling of your vehicle. We are not responsible for indirect, incidental, or consequential damages, such as missed flights, lost time, or rental cars, except where the law says otherwise.

13. Tracking link and location

• Each reservation gets a private tracking link and a short car code so you can check your car's status. Anyone you share that link or code with can see that status, so treat it like a receipt.
• The tracker shows your first name, your vehicle description, your reservation status, and a photo of your parked car if we took one. It does not show your phone number, email, or license plate.
• Only while your valet is parked and waiting for you, either to collect your keys or to hand your car back, he may share where he is standing along with a short description so you can find him. That is his location, not yours. We never track your location, and we do not track him while he is driving.
• A shared location only ever comes from the airport, expires automatically within 45 minutes, and is removed the moment he is no longer waiting for you.

14. The agreement

Checking the agreement box when you book, or handing us your keys, means you have read, understand, and accept these Terms & Conditions. We record the date and time you accepted and the version you accepted. These terms are governed by the laws of the State of California, and any dispute will be handled in Los Angeles County.

15. Contact

Questions about these terms or your reservation: call or text us any time at (213) 444-8979.

Privacy Policy · how we handle your information.

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